FAQ

Frequently asked questions

Reading hardware sensors (temperatures, fan speed) and applying most system tweaks requires elevated access on Windows — there's no way around this for tools that touch privileged system state.

Yes. PcCleaner doesn't disable or interfere with security software. If your antivirus flags the installer, it's most likely a driver-signing false positive from the hardware-monitoring component — see Troubleshooting below.

Use "Uninstall PcCleaner" from the Start Menu group, or Windows Settings → Apps. Logs and reports in %LOCALAPPDATA%\PcCleaner are left in place so you can keep your history if you reinstall later.

No usage data is sold or shared with third parties. See About for our full stance.

Troubleshooting

Common issues

This almost always means PcCleaner was installed to a path containing a space (e.g. a custom folder under "Program Files"). Reinstall to the default path (C:\PcCleaner) — the hardware-monitoring driver requires a space-free install path.

Some sensors aren't exposed by every motherboard/BIOS combination. If every reading shows N/A, confirm the app is running elevated (it should self-elevate automatically) and that no other hardware-monitoring tool is holding an exclusive lock on the sensor bus.

This is a known false positive tied to the open-source hardware-monitoring driver component, common to this category of software. If you'd like to verify the download, compare its checksum against the one published on the release page.

Check %LOCALAPPDATA%\PcCleaner\logs for the session log, then report a bug with the relevant log lines attached — that's the fastest way for us to diagnose it.

Contact

Still need help?

Pick whichever fits best — all three go straight to us.

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Email support

General questions, billing, or account help.

support.raicea@gmail.com
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Report a bug

Found something broken? Let us know exactly what happened.

Open a bug report
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Request a feature

Tell us what would make PcCleaner better for you.

Suggest a feature